• Administrative Professional Training

Admin Support
· Exceptional Administrative Communications
· Outstanding Administrative Practices
· Productivity Boosters for Office Professionals

Time Management
· Priority Setting and Organizing Your Time

Minute Taking
· Minute Taking & Listening Skills

• Business Writing

Writing Essentials
· Write to the Point
· Business Writing: Best Practices
· Write On!
· Applying Logic to Business and Technical Writing
· Preparing Documents for Print or Screen

Business Cases
· Business Case Studies: Valuable Tools

E-Mail Writing
· E-Mails Writing: Techniques for Success

Grammar
· Grammarsmart

Proposal Writing
· Proposals That Generate Success
· The One-Page Proposal: Pitch with Success

Policies & Procedures Writing
· Making Policies & Procedures Work

Report Writing
· Report Writing Fundamentals
· Reports That Get Results
· Report Writing for Council - Municipal Government

Scientific/Technical Writing
· Scientific Writing in the Corporate World
· Technical Writing in the Corporate World

Coaching Writing
· Coaching Your Staff on Written Communications

• Communication Skills Training

General
· Exceptional Administrative Communications
· Communicating Collaboratively with Others
· Communicating Dynamically on Culturally-Diverse Teams
· Communicating Effectively - Listening and Behavioural Styles
· Communicating Upwards
· Power of Communication—Using Behavioural Styles

Communicating With Your Manager (Half-day workshop series)
· Effective Communication—Introduction & Basics
· Effective Communication—Active Listening
· Effective Communication—Constructive Feedback
· Effective Communication—Empathetic Listening
· Effective Communication—Questioning Techniques

Listening Skills
· Hearing Between the Lines

Behavioural Styles
· Listening and Behavioural Style Communication

Minute Taking
· Minute Taking & Listening Skills

Presentation Skills
· Presentation Power Tune-up

Meeting Facilitation
· Meeting Facilitation - Tips & Techniques
· Meeting Facilitation - Strategies for Conducting Quality Meetings
· Negotiation Skills

Presentation Skills
· Communicating to Small Groups
· Powerful Presentation Skills
· Presentation Power Tune Up (Advanced Level)
· Persuasive Presentation Skills (Advanced Level)

• Company Wide Training

Career Planning
· Career Decisions

Change
· Change, Challenge and Opportunity

Conflict Resolution
· Resolving Conflicts in the Workplace - One-day
· Managing Anger & Resolving Conflicts in the Workplace - Two-day

Diversity
· Communicating Dynamically on Culturally-Diverse Teams

Harrassment
· Harassment: Sensitivity Training

Humour
· Humour in the Workplace

Problem Solving
· Problem Solving - Root Cause Analysis

Wellness
· Being In Balance
· Working with Heart

• Leadership and Team Building

Team Building
· Achieving Greater Team Performance
· Managing Team/Project Conflicts for Winning Results
· Maximizing the Strengths in Culturally-Diverse Teams
· Myers-Briggs Team Building—Using Personality Types to Build Effective Teams
· Creating High Performance Teams
· Resolving Team Conflicts

Conflict Resolution
· Resolving Conflicts in the Workplace

Harassment
· Harassment Prevention and Management in the Workplace

Interviewing Skills
· Interviewing for the Best New Hire

Performance Management
· Performance Management

Coaching Programs
· Coaching and Empowerment

• Management Training

Management
· Preparing for the Management Role
· Transition into Management
· Creativity and Innovation—Problem Solving, Risk Management
· Integrity—Implications and Impact
· Management Techniques for Success

Negotiating
· Negotiating Skills with Winning Outcomes

• Project Management Training

Project Management
· Project Management
· Project Management for Executives

• Sales & Customer Service Training

Customer Service
· The Art of Influence: Getting Buy-in and Commitment

Customer Service
· Customer Service DiSC©

Writing
· Writing for Customer Service

Selling
· Everybody Is in the Selling Game

• Time Management Training

Time Management
· Priority Setting and Organizing Your Time
· Time Management
· Time Mastery Make It a Habit
· Effective Coaching and Mentoring Techniques

Communication Articles
· Printing O bligation Details
· Defining Communications
· Audit Your Communications
· Telephones: Expanding Your Sphere of Influence Through Better Business Communications
· The Flavour of Letters
· The Magic of a Thank You
· Communicate With Colour
· 8 Ways to Save Time and Get the Results You Want
· Keep It Simple: Expanding Your Sphere of Influence Through Better Business Communications

Writing Articles
· Writing: Expanding Your Sphere of Influence Through Better Business Communications
· Writing: An Important Tool in Business
· The Changing World of Business Writing
· Is Your Letter Writing Year Fit for This Century?
· The 5 Hats of Highly Ineffective Writers
· Innovating a Writing Program
· Words: Expanding Your Sphere of Influence Through Better Business Communications
· The Printed Word Survives
· How We Got Here from There
· Projecting a Great "Paper" Image - NOT
· Letter Writing: It's Easier Than You Thin
· Why Communicate With the Dead?
· Leading Your Writers
· Selling Yourself Through Your Writing
· Is Your Writing Experiencing Technical Difficulties?

Report Writing
· The Recipe for Good Reports
· Using Your Computer to Write Reports

Proposal Writing
· Proposal Writing - A Golfer's Perspective

Writing Styles
· Academic vs Business Writing
· Playing Jeopardy With Your Future
· Establishing the Write Image
· Is That What You Meant to Say?

Web Writing
· Writing for a Website

E Writing
· E-mails: Expanding Your Sphere of Influence Through Better Business Communications

Meetings
· Write Minutes, Not Hours
· Getting the Most From Meetings

• Biz Tips

Business Case
· A Business Case in the Real World

General
· The Readers of Business Documents
· What Every Business Reader Wants to Know
· One Space or Two
· What Intimidates Today’s Readers?
· To Justify or Not to Justify
· I Can No Longer Write with a Pen or Pencil!
· A Man of Adverbs
· The Most Detested Canadian Cliché
· Do you treat your readers like sheep?

Grammar
· Me/Myself/I
· How Should I Spell It?
· Which Versus That
· Dot, Dot, Dot
· Some Rules for Capitals*
· i.e. Versus e.g.
· In Regard To . . .
· Sentences: Fragments or Run-Ons
· When It’s Improper to Use “Where”
· However
· Explaining Colons
· Staff Is or Staff Are
· Gerunds
· While … Time goes by
· Quotation Marks: Are you up to Date?
· Is it I? Or, is it me?
· SingleQuotes or Double Quotes
· Between you and . . .
· Commas — Are they Important
· A, an, the
· Shall versus will
· Ensure, insure,assure
· The Importance of Spelling
· Numbers and Verbs

Letters, E-Mails
· Why the Rules for Letters Don’t Apply to E-mails
· McLuhan and E-mails
· Clichés: Let Them Rest in Peace
· Organizing Letters and E-Mails
· The Alphabet Soup of E-Mails

Minutes
· Minutes: What to Record/What to Ignore

Style
· The Rules for Numbers
· Titles and Capital Letters
· Metric or Imperial
· Expressing Numbers

Word Choice
· Can Versus Could

· Talked To Versus Spoke To
· Might and May
· Then versus Than
· Until versus Till

• Coaching

· Personal Coaching Program for Business Writers