• Administrative Professional Training

Admin Support
· Exceptional Administrative Communications
· Outstanding Administrative Practices
· Productivity Boosters for Office Professionals

Time Management
· Priority Setting and Organizing Your Time

Minute Taking
· Minute Taking & Listening Skills

• Business Writing

Writing Essentials
· Write to the Point
· Business Writing: Best Practices
· Write On!
· Applying Logic to Business and Technical Writing
· Preparing Documents for Print or Screen

Business Cases
· Business Case Studies: Valuable Tools

E-Mail Writing
· E-Mails Writing: Techniques for Success

Grammar
· Grammarsmart

Proposal Writing
· Proposals That Generate Success
· The One-Page Proposal: Pitch with Success

Policies & Procedures Writing
· Making Policies & Procedures Work

Report Writing
· Report Writing Fundamentals
· Reports That Get Results
· Report Writing for Council - Municipal Government

Scientific/Technical Writing
· Scientific Writing in the Corporate World
· Technical Writing in the Corporate World

Coaching Writing
· Coaching Your Staff on Written Communications

• Communication Skills Training

General
· Exceptional Administrative Communications
· Communicating Collaboratively with Others
· Communicating Dynamically on Culturally-Diverse Teams
· Communicating Effectively - Listening and Behavioural Styles
· Communicating Upwards
· Power of Communication—Using Behavioural Styles

Communicating With Your Manager (Half-day workshop series)
· Effective Communication—Introduction & Basics
· Effective Communication—Active Listening
· Effective Communication—Constructive Feedback
· Effective Communication—Empathetic Listening
· Effective Communication—Questioning Techniques

Listening Skills
· Hearing Between the Lines

Behavioural Styles
· Listening and Behavioural Style Communication

Minute Taking
· Minute Taking & Listening Skills

Presentation Skills
· Presentation Power Tune-up

Meeting Facilitation
· Meeting Facilitation - Tips & Techniques
· Meeting Facilitation - Strategies for Conducting Quality Meetings
· Negotiation Skills

Presentation Skills
· Communicating to Small Groups
· Powerful Presentation Skills
· Presentation Power Tune Up (Advanced Level)
· Persuasive Presentation Skills (Advanced Level)

• Company Wide Training

Career Planning
· Career Decisions

Change
· Change, Challenge and Opportunity

Conflict Resolution
· Resolving Conflicts in the Workplace - One-day
· Managing Anger & Resolving Conflicts in the Workplace - Two-day

Diversity
· Communicating Dynamically on Culturally-Diverse Teams

Harrassment
· Harassment: Sensitivity Training

Humour
· Humour in the Workplace

Problem Solving
· Problem Solving - Root Cause Analysis

Wellness
· Being In Balance
· Working with Heart

• Leadership and Team Building

Team Building
· Achieving Greater Team Performance
· Managing Team/Project Conflicts for Winning Results
· Maximizing the Strengths in Culturally-Diverse Teams
· Myers-Briggs Team Building—Using Personality Types to Build Effective Teams
· Creating High Performance Teams
· Resolving Team Conflicts

Conflict Resolution
· Resolving Conflicts in the Workplace

Harassment
· Harassment Prevention and Management in the Workplace

Interviewing Skills
· Interviewing for the Best New Hire

Performance Management
· Performance Management

Coaching Programs
· Coaching and Empowerment

• Management Training

Management
· Preparing for the Management Role
· Transition into Management
· Creativity and Innovation—Problem Solving, Risk Management
· Integrity—Implications and Impact
· Management Techniques for Success

Negotiating
· Negotiating Skills with Winning Outcomes

• Project Management Training

Project Management
· Project Management
· Project Management for Executives

• Sales & Customer Service Training

Customer Service
· The Art of Influence: Getting Buy-in and Commitment

Customer Service
· Customer Service DiSC©

Writing
· Writing for Customer Service

Selling
· Everybody Is in the Selling Game

• Time Management Training

Time Management
· Priority Setting and Organizing Your Time
· Time Management
· Time Mastery Make It a Habit
· Effective Coaching and Mentoring Techniques

Communication Articles
· Printing O bligation Details
· Defining Communications
· Audit Your Communications
· Telephones: Expanding Your Sphere of Influence Through Better Business Communications
· The Flavour of Letters
· The Magic of a Thank You
· Communicate With Colour
· 8 Ways to Save Time and Get the Results You Want
· Keep It Simple: Expanding Your Sphere of Influence Through Better Business Communications

Writing Articles
· Writing: Expanding Your Sphere of Influence Through Better Business Communications
· Writing: An Important Tool in Business
· The Changing World of Business Writing
· Is Your Letter Writing Year Fit for This Century?
· The 5 Hats of Highly Ineffective Writers
· Innovating a Writing Program
· Words: Expanding Your Sphere of Influence Through Better Business Communications
· The Printed Word Survives
· How We Got Here from There
· Projecting a Great "Paper" Image - NOT
· Letter Writing: It's Easier Than You Thin
· Why Communicate With the Dead?
· Leading Your Writers
· Selling Yourself Through Your Writing
· Is Your Writing Experiencing Technical Difficulties?

Report Writing
· The Recipe for Good Reports
· Using Your Computer to Write Reports

Proposal Writing
· Proposal Writing - A Golfer's Perspective

Writing Styles
· Academic vs Business Writing
· Playing Jeopardy With Your Future
· Establishing the Write Image
· Is That What You Meant to Say?

Web Writing
· Writing for a Website

E Writing
· E-mails: Expanding Your Sphere of Influence Through Better Business Communications

Meetings
· Write Minutes, Not Hours
· Getting the Most From Meetings

• Biz Tips

A Comma With And	Grammar
A or An With Abbreviations	Grammar
A or An With Acronyms	Grammar
A, an and the	Grammar
a.m. and p.m.	Grammar
All Staff Is or Are	Grammar
Apostrophes with Dates and Acronyms	Grammar
Apostrophes With Place Names	Grammar
Articles With Acronyms	Grammar
At Versus In	Grammar
Between you and …	Grammar
Children’s Services	Grammar
Commas — are they important?	Grammar
Commas and “and”	Grammar
Commas in a Series	Grammar
Commas With “And”	Grammar
Commas With Greetings	Grammar
Data: Singular or Plural	Grammar
Dot, Dot, Dot (the ellipsis)	Grammar
Due to	Grammar
Ensure, Insure and Assure	Grammar
Exclamation Marks Versus Question Marks	Grammar
Explaining Colons	Grammar
Gerunds	Grammar
His/Her or Their	Grammar
How should I spell it?	Grammar
However	Grammar
However and Punctuation	Grammar
Hyphens	Grammar
Hyphens — Part 1	Grammar
Hyphens — Part 2	Grammar
i.e. Versus e.g.	Grammar
In regard to …	Grammar
Is it I? or, Is it me?	Grammar
Let’s Versus Lets	Grammar
Me/Myself/I	Grammar
Myself	Grammar
Names Ending in “S”	Grammar
Noun and Pronoun Agreement	Grammar
Numbers and Verbs	Grammar
Parentheses and Punctuation ( )	Grammar
Plurals With Abbreviations	Grammar
Possession With Two names	Grammar
Possessive With Names	Grammar
Punctuation Before Quoted Material	Grammar
Punctuation With Brackets	Grammar
Punctuation with i.e. and e.g.	Grammar
Punctuation With Lists	Grammar
Punctuation With Lists	Grammar
Quotation Marks	Grammar
Quotation Marks ” “	Grammar
Quotation Marks and Usage	Grammar
Quotation Marks: Are you up to date?	Grammar
Rules for Numbers	Grammar
Rules for Numbers	Grammar
Sentences: fragments or run-ons	Grammar
Shall Versus Will	Grammar
Single Quotes or Double Quotes	Grammar
Some Rules for Capitals*	Grammar
Staff Is or Staff Are	Grammar
Suspended Hyphen	Grammar
Than I Versus Than Me	Grammar
The Importance of Spelling	Grammar
The slash (/) and when you use it	Grammar
The Slash /	Grammar
The With Acronyms and Initialisms	Grammar
Uncountable Nouns With Verbs	Grammar
www.jwatsonassociates.com/newsletter/jwa_016.htm	Grammar
When it’s improper to use “where”	Grammar
Which Versus That	Grammar
Which Versus That	Grammar
While … Time goes by	Grammar
Who versus That	Grammar
Who Versus That	Grammar
Who Versus Whom	Grammar
Whose Versus Who’s	Grammar
“And” and Commas	Style
A Business Case in the Real World	Style
A Man of Adverbs	Style
Abbreviations: Acronyms and Initialisms	Style
Addressing Letters	Style
And and Commas	Style
Are we reading faster?	Style
As per	Style
Business Writing Guidelines	Style
Business Writing: By the Numbers	Style
C or c. or Copy to	Style
Capitalization of Hyphenated Words	Style
Capitalization of Names	Style
Capitalization With Occupations Versus Titles	Style
Capitalization With Titles	Style
Clichés: Let them rest in peace.	Style
Closing an Email	Style
Contractions	Style
Copying a Third Party	Style
Currencies	Style
Dates	Style
Dates	Style
Do you treat your readers like sheep?	Style
Email Salutations	Style
Emails — A Dangerous Document	Style
Emails: Pet Peeves	Style
Expressing Numbers	Style
Expressing Time	Style
Grammar or Style	Style
Hope	Style
I can no longer write with a pen or pencil!	Style
In Appreciation	Style
Inside Addresses	Style
Large Numbers	Style
Letters and Salutations	Style
Listing Job Responsibilities	Style
McLuhan and Emails	Style
Metric or Imperial	Style
Minutes: what to record/what to ignore	Style
Ms.	Style
Ms.	Style
National Grammar Day	Style
Noon and Midnight	Style
One Space or Two	Style
Organizing Letters and Emails	Style
Organizing Letters and Emails	Style
Periods With Abbreviations	Style
Preposition Placement	Style
Prepositions: essential	Style
Prepositions: useless	Style
Readers’ Pet Peeves Regarding Emails	Style
Redundant Phrases	Style
Redundant Phrases (More)	Style
Saying Thank You in an Email	Style
Split Infinitives	Style
Starting a Sentence With a Number	Style
Telephone Numbers	Style
The “th” on Dates	Style
The alphabet soup of emails	Style
The Most Detested Canadian Cliché	Style
The Plural of Email	Style
The Readers of Business Documents	Style
The Rules for Numbers	Style
Third Person Pronouns in Reports	Style
Titles and Capital Letters	Style
Titles and Capitalization Continued	Style
Titles and Punctuation	Style
To Capitalize or Not to Capitalize	Style
To Justify or Not to Justify	Style
To Justify or not to Justify Text	Style
To the Grammar Gurus	Style
Viz. versus i.e.	Style
What Every Business Reader Wants to Know	Style
What intimidates today’s readers?	Style
Why the Rules for Letters Don’t Apply to Emails	Style
Advice or Advise	Word Choice
Advice Versus Advise	Word Choice
Affect Versus Effect	Word Choice
Among Versus Between	Word Choice
Amongst and Whilst	Word Choice
Amount Versus Number	Word Choice
Another	Word Choice
As at Versus as of	Word Choice
Assume versus Presume	Word Choice
Awhile Versus A While	Word Choice
Bad Versus Badly	Word Choice
Bring Versus Take	Word Choice
Bunch	Word Choice
Can Versus Could	Word Choice
Caring Less	Word Choice
Common Concerns: Enquire Versus Inquire, Preventative Versus Preventive, Despite Versus In Spite of	Word Choice
Company Name	Word Choice
Compliment Versus Complement	Word Choice
Councillor Versus Counsellor	Word Choice
Couple and Pair	Word Choice
Currently Versus Presently	Word Choice
Diagnosis or Diagnoses	Word Choice
Different From Versus Different Than	Word Choice
Different From Versus Different Than	Word Choice
Fewer Versus Less	Word Choice
Follow Up Versus Follow-Up	Word Choice
Former Versus Latter	Word Choice
Further Versus Farther	Word Choice
Hanged Versus Hung	Word Choice
Have or Got	Word Choice
I Feel Good. I feel Well.	Word Choice
I was Versus I were	Word Choice
Impact: The Verb	Word Choice
In regard to …	Word Choice
In Versus Into	Word Choice
Incidence Versus Incidents	Word Choice
Into, in, or in to	Word Choice
Inutility: Is it a word?	Word Choice
Irregardless	Word Choice
Issue Versus Problem	Word Choice
Its and It’s	Word Choice
Learned Versus Learnt	Word Choice
Let’s Versus Lets	Word Choice
Light Versus Lit	Word Choice
Lunch/Luncheon and Company/Accompany	Word Choice
May, Should, or Must	Word Choice
May/Might and Can/Could	Word Choice
Might and May	Word Choice
More Important Versus More Importantly	Word Choice
My wife and I/My wife and me	Word Choice
None	Word Choice
Number Versus Amount	Word Choice
Number Versus the Number	Word Choice
On Behalf of	Word Choice
Orient Versus Orientate	Word Choice
Outside or Outside of	Word Choice
Over Versus More Than	Word Choice
Oversight Versus Oversee	Word Choice
Possession With Words Ending in “S”	Word Choice
Practice Versus Practise	Word Choice
Principle Versus Principal	Word Choice
Prioritize Versus Priorize	Word Choice
Season’s Greetings or Seasons Greetings?	Word Choice
Similar Sounding Words	Word Choice
Simultaneously Versus Concurrently	Word Choice
So	Word Choice
Talk To or Talk About	Word Choice
Talked To Versus Spoke To	Word Choice
Texted: Right or Wrong?	Word Choice
Than Versus Then (plus appropriate pronouns)	Word Choice
Thank you versus thank-you	Word Choice
That	Word Choice
That	Word Choice
Their Versus There	Word Choice
To Google or Not to Google	Word Choice
To Versus Too	Word Choice
Toward Versus Towards	Word Choice
Until Versus Till	Word Choice
Until versus till versus ’til	Word Choice
Up to date Versus Up-to-date	Word Choice
Verbal Versus Oral	Word Choice
Verbs: Past Tense Versus the Present Perfect and Past Perfect Tenses	Word Choice
Wherein and Whereby	Word Choice
Who Versus That and Which	Word Choice
Who Versus Whom	Word Choice
Would Versus Could	Word Choice
Dictionaries	Dictionaries
Electronic Dictionaries	Dictionaries
Spelling: I before e
Wonderful English from Around the World
You Are What You Read

• Coaching

· Personal Coaching Program for Business Writers