Supervisory Skills for Team Leaders

(Two-day Workshop)

WHO SHOULD ATTEND:

Supervisors, new and seasoned in the job and team leaders who are performing the supervisory role with the assistance of their managers.

The job of a supervisor is very diverse and can be challenging without all the tools. This program is designed to provide the necessary tools to be a hands-on team leader.
Course objectives

The learner will:

• Identify the role of a supervisor
• Analyze their leadership style and recognize techniques to adapt leadership styles to meet the needs of individual team members
• Write behavioural communication statements for coaching, recognition and performance issues
• Set expectations for direct reports through SMART goal setting
• Identify coaching techniques for team members
• Delegate effectively

COURSE OUTLINE

Introduction to Management

• What is this all about?
• Self-management: the first step toward managing others
• The best way to work through the problems of being a manager

Leadership Styles

• The four leadership styles
• Determine the right time to use each style
• Create appropriate methods for different situations

How to Talk to Your Staff and About Them

• Write behavioural statements using the ABC method
• Link the behavioural statement to the performance review system
• Set goals, coach and reinforce by talking behaviours
• Clarifying and Communicating Job Expectations and Performance Standards
• Linking organizational goals to what your work group does every day
• Breaking down jobs into training plans and future opportunities
• Creating SMART goals with your staff
• Determining the expectations that need to be increased or decreased

Developing Motivation Techniques to Incent Employees to Increased Performance

• Understanding the role motivation plays in influencing performance and productivity
• Determining what motivation is
• Determining what motivates your team
• Creating non-monetary recognition and rewards
• Using delegation to help motivate employees

Taking Delegation Action

• The difference between delegation and dumping
• Decide what to delegate, what to keep and what to do
• Provide a structure for effective delegation
• Take action when the project is not delivered on time
• Deciding what level of authority to apply to each delegated item
• Creating checks and balances for effective delegation

Making It Happen for You

• Create an action plan that works for you

In this two-day, highly-participative workshop, attendees will engage in role-play, individual and group exercises. Participants will identify their leadership styles and focus on their personal strengths to improve interaction with others.

The client is asked to provide a copy of the mission and vision statements so the learners can develop SMART goals for themselves and their teams as they relate to the mission statement.

For information regarding this course, please contact:

Colin Watson
Relationship Manager
J Watson Associates Inc

Tel: 905 820-9909

E-mail: sales@jwatsonassociates.com