Resolving Conflicts in the Workplace
(Two-day
Workshop)
WHO
SHOULD ATTEND:
-
Anyone who works in a team environment
- Anyone
who deals with conflict in the workplace
- Any
manager or supervisor who deals with anger or conflict on
the job
YOU
WILL LEARN TO:
-
Identify personal triggers
- Shift
automatic response traps
- Stay
calm and centered in the midst of conflict
- Creatively
diffuse emotionally charged situations
- Manage
pressure more effectively
- Handle
hostile clients, difficult customers and aggressive co-workers
- Deal
with reactive behavior
- Communicate
with care
- Create
win-win outcomes
COURSE
OUTLINE
Understanding
the Power of Anger
- Where
it comes from
- What
lies beneath it
- How
it affects us
Examining
Behavior Styles
- Discovering
personality patterns
-
Why we explode, retreat or threaten
- Identifying
emotional booby traps
- Understanding
negative projections
Using
Anger Management Techniques
- Instant
intervention tools
- Handling
sarcasm, swipes and slams!
- Setting
and maintaining boundaries
- Dealing
with difficult people
- Maintaining
equilibrium
Doing
Things Differently
- Communicating
with care
- Using
de-stressing practices
- Acknowledging
feelings
- Applying
re-framing techniques
- Changing
behaviors, e.g.
- from
retreat to assertiveness
- from
attack to compassion
- from
manipulation to co-creation
Becoming
a Skilled Conflict Manager
- Correctly
assessing conflict situations
- Determining
conflict management style
- Exploring
options
- Applying
the conflict model
- Using
creative responding
- Practicing
empathetic listening
- Applying
the eight steps to success!
Designing
Your Destiny –how to use conflict for continuous growth
- Creating
a personal kit bag of conflict management tools
- Developing
win/win strategies as a way of living
- Diffusing
highly-charged situations
- Improving
relationships
For
information regarding this course, please contact:
Colin
Watson
Relationship Manager
J Watson Associates Inc
Tel: 905
820-9909
E-mail:
sales@jwatsonassociates.com
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