Problem Solving Root-Cause Analysis
(Two-Day
Workshop)
The
ability to find long-lasting solutions to the many problems
that surface has always been a challenge to organizations.
There
are many elements that need to be learned and practiced to
become effective at identifying the “root cause” of a problem.
This workshop will provide opportunities for the participants
to examine a variety of these elements that assist teams in
determining the real problem, analyze the “root cause” and
implement effective solutions.
Who
should attend:
This
workshop is invaluable for senior managers, supervisors, customer
service, project leaders, developers, and any front line individuals
who have to resolve day-to-day problems as well as look for
long-lasting corrective and preventive solutions.
You
will learn:
-
The
6-step process for effective problem solving
-
How
to use both creative and critical thinking when solving
problems.
-
“Root
cause” analysis tools
-
How
to brainstorm effectively and reach consensus.
The
benefit to the company sponsoring this course:
Participants
will be more confident and skilled. Have the necessary tools
required to be an effective coach.
-
Recognize
that coaching needs to be an ongoing event leading to
open communication
-
Improve
their performance
-
increasing
morale and productivity
Course
Outline
Topics
include:
-
Creative
and Critical Thinking
-
The
6 Step Problem Solving Model
-
Applying
Root Cause Analysis tools
-
Methods
for Decision Making
Course
Outline:
-
Overview
of the Problem Solving Model
-
What
is Creativity?
-
Barriers
to Creative Thinking
-
Exercise/
Practice/Group work
Critical
Thinking
-
Why
Critical Thinking is important for resolving problems
-
How
to improve your critical thinking skills
-
Exercise/Practice/
Group work
-
Applying
Analysis Techniques to identify the “root cause”
-
Examining
the “Cause and Effect” and “Gap Analysis”
-
Practice/Group
work with real work examples from the group
Methods
to be used:
These
topics are explored through practical exercises, activities
and discussions in small and large groups.
For
information regarding this course, please contact:
Colin
Watson
Relationship Manager
J Watson Associates Inc
Tel: 905
820-9909
E-mail:
sales@jwatsonassociates.com
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