Preparing Documents for Print or Screen

(One-day Workshop)

WHO SHOULD ATTEND:

• All those who face the challenge of delivering information to readers either in hard or electronic copy
• Anyone who must write or edit clear, concise instructions

YOU WILL LEARN TO:

• Keep the readers’ interest on computer screen and on paper.
• Determine the steps required in writing effective instructions in a time-efficient manner.
• Identify the appropriate contents for the manual and organize it in an effective manner.
• Write clear, concise instructions that readers follow.
• Understand the differences between writing for paper and writing for monitors

COURSE OUTLINE

Understanding Your Readers

• Identifying your primary and secondary readers
• Matching your objectives to your readers’ needs
• Knowing what you need to know about how readers read
• Utilizing proven strategies to help readers read more effectively
• The elements of making your document reader friendly

Writing Clearly

• Intranet writing versus standard business writing
• Avoiding unnecessary words
• Choosing between active and passive voice
• Using the most effective verbs to obtain a positive response
• Lists versus narrative writing
• Applying the 7 rules for clarity

Deciding What Information to Include

• Determining the needs of the users
• Identifying key activities
• Establishing clear accountability for managing key activities
• Evaluating risks, consequences and impacts of activities

Creating Logical and Coherent Documents

• Understanding the difference between “archive-able” documents on the intranet and “chunked” ones
• Using visual and textual cues to guide the reader

Testing Documents for Accuracy and Readability

• Usability testing
• Readability stats

METHODS TO BE USED:

Participants will be actively involved in exercises and activities designed to develop and improve their business writing in terms of both print and electronic documents

For information regarding this course, please contact:

Colin Watson
Relationship Manager
J Watson Associates Inc

Tel: 905 820-9909

E-mail: sales@jwatsonassociates.com