Power of Communication - Using Behavioural Styles
(One-day
workshop)
Sometimes
when we communicating with others, we wonder what we said
that caused that individual to respond in a negative manner.
In this workshop you will discover the four types of communication
that you use and discover the one you favour over all others.
Self discovery leads to the understanding of others
WHO
SHOULD ATTEND:
- Individuals
who communicate with internal and external customers
-
Individuals who are supporting a team
-
Individuals who communicate over the telephone
YOU
WILL LEARN TO:
- Recognize
your strengths and weaknesses as a communicator
-
Know yourself and therefore know others
-
Understand how stress causes problems with behaviours and
communication
COURSE
OUTLINE
Communication
Impact
- Understanding
that it is not what you say but how you say it that makes
the difference
- Knowing
that first impressions are made in seconds: how to make
them powerful
- Following
the Platinum Rule: do unto others as they would do unto
themselves
- Appreciating
that we are always communicating
Your Behaviour Styles
- Understanding
the four behavioural styles and their impact on communication
- Developing
communication techniques for each style
- Determining
the impact our style has on others and knowing how to mirror
their style
- Identifying
how your style can maintain effective teams
The Difficult Conversation
- Creating
methods to deal with other styles when the conversation
gets difficult
- Using
assertive versus. non-assertive body language
- Understanding
that behaviour breeds behaviour: we have choice
Putting
It Together
METHODS TO BE USED:
This is an interactive workshop and includes role plays so
participants can practice the skills of communication. The
assessment instrument called DiSC© is used in this workshop.
It is designed to identify behaviours displayed while under
stress.
DiSC© identifies:
- Why
we act the way we do
- How
others see us
- What
skills we need to develop to become more effective
Approximate
cost for this instrument from Insight Publishing is $18
per
participant.
For
information regarding this course, please contact:
Colin
Watson
Relationship Manager
J Watson Associates Inc
Tel: 905
820-9909
E-mail:
sales@jwatsonassociates.com
|
