Performance Management

(Two-day Workshop)

WHO SHOULD ATTEND:

Managers, assistant managers, senior specialists, supervisors, team leaders and anyone involved in managing performance.

Managing the performance of others is more than the annual performance review. Successful performance management results in continuous process improvement, enhanced productivity, workplace cohesiveness, exceptional customer service and a positive community reputation. A successful blending of organizational and employee needs can result in both performance and spirits soaring!

This workshop will examine critical aspects of successful performance management. A variety of training techniques will be used with emphasis placed on practical application of new skills and ideas.

In addition, role-play is created to encourage managers and team leaders to practice Performance Management Techniques.

YOU WILL LEARN TO:

• Use the ABC’s to better communication
• Use behaviour conversations for improved performance
• Set performance standards
• Use motivation techniques to get results
• Create job expectations and standards of performance
• Develop a system to encourage your employees to stay on track
• Discuss with your employees their needs and goals
• Conduct a positive performance review interview
• Create an open and friendly environment all year
• Link the work being done with the organizations goals
• Have positive corrective action discussions
• Document discussions and problems
• Provide a motivating environment

COURSE OUTLINE

Introduction to Management

• What is this all about?
• Self-management: the first step toward managing others
• The best way to work through the problems of being a manager
  

Clarifying and Communicating Job Expectations and Performance Standards

• Linking organizational goals to what your work group does every day
• Breaking down jobs into training plans and future opportunities
• Creating SMART goals with your staff
• Determining the expectations that need to be increased or decreased

Developing Motivation Techniques to Incent Employees to Increased Performance

• Understanding the role motivation plays in influencing performance and productivity
• Determining what motivation is
• Determining what motivates your team
• Creating non-monetary recognition and rewards
• Using delegation to help motivate employees

Motivating, Coaching, and Improving Performance

• Developing a system based on expectations
• Determining what a motivating environment really looks like
• Documentation processes that can be modified to suit all environments

Providing Corrective Action

• Developing appropriate systems for corrective action
• Creating standards to coach through corrective action
• Identifying what is acceptable poor performance
• Knowing what to do if all else fails

Undertaking The Performance Review

• Turning this time into an opportunity for future growth and development
• Creating methods for both parties to be better prepared
• The interview itself, techniques that work
• Put the system into action

Making it Happen for You

• Create an action plan that works for you

In this two-day, highly-participative workshop, attendees will engage in role-play, individual and group exercises. Participants will identify their behavioural style and focus on their personal strengths to improve interaction with others in the areas of communication, conflict resolution, team building, and change.

The client is asked to provide a copy of their current performance review documents to provide the learners with a hands-on training opportunity. They are also asked to provide a copy of the mission and vision statements so the learners can develop SMART goals for themselves and their teams as they relate to the mission statement.

For information regarding this course, please contact:

Colin Watson
Relationship Manager
J Watson Associates Inc

Tel: 905 820-9909

E-mail: sales@jwatsonassociates.com