Performance
Coaching
(One-day
Workshop)
Introduction
This
workshop combines the principles of DiSC communication
strategies covered in “Making the Leap
to Management” session with the elements of Performance
Coaching using the model of Situational Leadership® covered
in the “Understanding and Using Leadership
Styles."
We will examine our preferred leadership styles used in
performance coaching and will gain a better understanding
of the benefits of adapting the style to suit different performance
scenarios. We will use real back on the job situations in
everyday coaching as well as those special performance issues. WHAT
YOU WILL COVER:
Model of Performance Coaching
- The
elements of performance coaching
Giving & Receiving
Feedback
- A “how
to” give fact-based feedback and receive
feedback
- Defining
constructive feedback as a fact-based conversation
- Setting
the giving and receiving of feedback as a priority
- Follow
and practice a simple model
- Demonstrats
the directive model to illustrate “This
is the way!”
Coaching for Success
- A “how
to” on coaching to build confidence and
skills to improve individual and department performance
- Cover
the structure of the coaching process as well as
the techniques used in coaching conversations
- Describs
and illustrate the objective of a coaching session:
the purpose, goal, steps, and the follow-up process
of the manager and team member
- Apply
the coaching structure to your own department situations
Holding
One-to-One Performance Discussions
- A “how
to” on meeting with an employee to discuss
performance issues and walk away with a mutually agreed
to plan
- Being
able to share the purpose and process of performance
discussions: what it is/what it is not, why it is
important and how it will help the sales person and the accountability
and commitment of the manager as well as the team member
- How
to celebrate and reinforce positive behaviours
- Techniques
you can use and be comfortable with to build self
esteem
- Practice – how
to speak to the important motivations, hopes and
dreams for each individual
A
video display unit is required to show a short video. |
