Outstanding Administrative Practices

(Two-day Workshop)

WHO SHOULD ATTEND:

Outstanding Administrative Practices provides advanced concepts and techniques to enhance the effectiveness of administrative professionals. It offers extensive skill building and practice in four critical areas fundamental to work effectiveness: interpersonal skills, effective influence for win-win results, managing multiple priorities, and stress management.

This two-day workshop is designed to benefit both the sponsoring department and participants by affirming the importance of their job duties and developing their skills through interactive discussions, case studies, video reviews, team exercises, self-assessments, and practical action-planning exercises.

Consequently, participating administrative professionals will enhance their self-awareness, learn new productivity tools, and enhance their performance in dealing with diverse people, multi-tasking, prioritizing, problem-solving, collaborating to get buy-in and commitment, and working effectively in a team setting.

• Executive assistants, administrative assistants, and co-ordinators
• Supervisors of administrative office professionals
• All office staff supporting departments

YOU WILL LEARN:

• Communications skills training for dealing with diverse people and adapting with flexibility to a variety of work styles
• Collaboration and negotiation skills for gaining buy-in and commitment from others pertaining to tasks and projects to complete
• Strategic and tactical techniques for managing multiple priorities and deadlines
• Stress management techniques for being more productive and team-focused
• Distinguishing between responsibility, authority and accountability and setting goals and deadlines for personal development

COURSE OUTLINE:

Interpersonal Communications: Understanding Yourself and Others

• Self-Assessment: Parker Team Player Survey
• Identifying the four team player styles: yours and theirs
• Tips and techniques for communicating more effectively with each style
• Four techniques for communicating assertively and diplomatically with each style

Influencing Others for Win-Win Results

• What it means to get “buy-in” based on WIIFM (What’s in it for me?”)
• Three mistakes even experienced administrative professionals make and how to avoid them
• Maslow and “buy-in”
• Why “benefits” versus “features” are more effective
• Five tips for effective collaboration and five alternatives when it doesn’t work
• Overcoming defensive, confrontational, or negative behaviours
• Four ways to use your personal “power” to influence positive outcomes

Managing Multiple Priorities

• Why multiple priorities are so challenging for administrative professionals
• Viewing multiple priorities from the perspective of the people you support
• The reality of team structure and your workload
• Three magic words for managing multiple priorities better
• Tips for dealing with interruptions: people and technology

Transforming “Stressed” to “Desserts”

• Identifying your stresses as an administrative professional: what, how, why?
• Distinguishing between positive and negative stress
• Learning about your “flight” and “fight” tendencies
• Ten practical tips that work

Your Professional Development

• Distinguishing between authority and your responsibility and accountability for ongoing professional development
• Affirming and evaluating your skills
• Drafting your personal development action plan: ideas and resources

This workshop uses the Parker Team Player Survey. (Survey cost added to workshop pricing).

For information regarding this course, please contact:

Colin Watson
Relationship Manager
J Watson Associates Inc

Tel: 905 820-9909

E-mail: sales@jwatsonassociates.com