| |
Managing Team/Project Conflicts for Winning Results
(Two-day
Workshop)
WHO
SHOULD ATTEND:
- Individuals
working with others on teams and projects where conflicts
can occur
- Employees,
supervisors, and managers dealing with internal and external
customer requirements and demands, stress, tension, change,
and different opinions and behaviour styles–all
potential contributors to conflict
YOU
WILL LEARN TO:
- Identify
your conflict management strengths and areas for development
- Identify
your conflict trigger points and learn how to deflect
them
- React
to latent, emerging, manifest and aftermath conflicts more
assertively
- Respond
to hot conflict situations with diplomacy and confidence
- Take
control of anger and conflict without being too controlling
- Develop
flexibility in dealing with different communications styles
in times of conflict for mutually beneficial solutions
- Separate
the person from the problem using the EPM formula
- Influence
others effectively to focus on issues and outcomes versus
complaints and emotions
COURSE
OUTLINE
Defining
Conflict
- What
it means to you and others
- The
8 major contributors
- The
positive and negative outcomes of conflict
Communicating
in Conflict
- Verbal,
paraverbal, body language, and personal space
- Non-assertiveness,
aggression, and passive-aggressive behaviour
- The
difficulty and the importance of being assertive in conflict
- Understanding
the 4 Communication styles in conflict: which one(s) are
you?
Assertiveness
Techniques for Conflict Management
- Your
Assertiveness Bill of Rights for good conflict
management
- 10
Assertiveness techniques and how they work
- Using
the “ADRO” technique for saying no
and negotiating better solutions
- Self-Disclosure:
A best-kept secret for conflict management
- Giving
criticism using the CLEAR technique
Asking
Questions to Identify Solutions
- The
five types of questions and why they work
- Separating
the symptoms from the problem: The EPM Formula
- Reaching
agreement: 6 tips
Techniques
for Difficult People
- The
8 Difficult Types and how to take control assertively
- Managing
the 3 kinds of anger with confidence and diplomacy
Moving
Forward
- Your
Personal Development Action Plan
- Growing
from conflict
- Tools
for continuous practice with conflict
For
information regarding this course, please contact:
Colin
Watson
Relationship Manager
J Watson Associates Inc
Tel: 905
820-9909
E-mail:
sales@jwatsonassociates.com
|
|
