Management Techniques for Success
(Two-day
workshop)
WHO
SHOULD ATTEND:
All levels from senior managers to mid-managers
and supervisors
- Team leaders
- Anyone involved in managing performance
Managing the performance of others is
not just about conducting an annual performance review. It is
about blending both the organization’s and the employee’s
needs to meet specific goals. The Management Techniques for
Success workshop will examine critical aspects of successful
performance management so that there is continuous process improvement,
enhanced productivity, exceptional customer service and a positive
community reputation.YOU
WILL LEARN TO:
- Recognize the ABCs of management
communication skills
- Improve performance with “behaviour”
conversations
- Set performance standards
- Develop a system to encourage your
employees to stay on track
- Discuss with your employees their
needs and goals
- Create job expectations and standards
of performance
- Link the work being done with the
organization’s goals
- Use motivation techniques to get
results
- Provide a motivating environment
- Conduct a positive performance
review interview
- Create an open and friendly environment
all year
- Document discussions and problems
COURSE
OUTLINE Introduction
to Management
- What is this all about?
- Self-management: the first step
toward managing others
- A manager’s problems and
the best way to work through them
Clarifying
and Communicating Job Expectations and Performance Standards
- Set expectations and performance
standards
- Link organizational goals to what
your work group does every day
- Break down jobs into training plans
and future opportunities
- Create SMART goals with your staff
- Determine expectations that need
to be increased or decreased
Developing
Motivation Techniques to Incent Employees to Increased Performance
- Understand the role motivation plays
in influencing performance and productivity
- Determine what motivation is
- Determine what motivates your team
- Create non-monetary recognition
and rewards
- Use delegation to help motivate
employees
Motivating,
Coaching, and Improving Performance
- Develop a system based on expectations
- Determine what a motivating environment
really looks like
- Document the processes that can
be modified to suit all environments
- Identify what is acceptable poor
performance
Handling the Performance Review
- Turn the review into an opportunity
for future growth and development
- Create methods for both parties
to be better prepared
- Conduct the interview itself: techniques
that work
Making
it Happen for You
- Create an action plan that works
for you
- Develop strategies to be the best
manager for your staff
METHODOLOGY
In this two-day, highly participative workshop, attendees
will engage in role-play, and individual and group exercises.
Scenarios will be created to encourage managers and team leaders
to practice proven performance management techniques.
The client is asked to provide:
1) a copy of their current performance review documents to
provide the learners with a hands-on training opportunity
2) a copy of the mission and vision statements so the learners
can develop SMART goals for themselves and their teams as
they relate to the mission statement
For
information regarding this course, please contact:
Colin
Watson
Relationship Manager
J Watson Associates Inc
Tel: 905
820-9909
E-mail:
sales@jwatsonassociates.com
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