Making the Leap to ManagemenT

(One-day Workshop)

Introduction

This one-day workshop covers the basic roles and concepts of managing.

Participants will gain a better understanding of their leadership capabilities and expand their communication and coaching skills. The course covers how to apply the most appropriate leadership style to each individual and situation and how to maximize productivity by leveraging individual differences.

Participants will also learn techniques to help them cope with difficult employees and increase job satisfaction through coaching.

WHAT YOU WILL COVER:

The Role and Expectations

• What your boss, employees, peers and senior management expect from you
• Four basic management functions: planning, organizing, communicating, monitoring

Communication Skills

• Advantages and disadvantages of one-way and two-way communication and when to use each
• Paraphrasing to verify your understanding of the content
• Experience the impact of non-verbal communication
• How to ask questions that get the answers you really need

Introducing DiSC Strategies

• Understand your natural work behavioral style and develop an action plan for self-management
• Learn people-reading techniques and strategies for managing others based on their behavioral style
• Identify the behavioral needs of a specific job
• Apply performance management approaches based on levels of motivation, ability and style

Coaching for High Quality Performance

• How to give and receive criticism constructively
• How to minimize defensiveness in yourself and others
• Demonstrate a five-step coaching discussion model

Creating a Motivating Environment

• Establish the essentials of a motivating environment
• Demonstrate rules for reinforcing productive behaviour

This workshop uses a DiSC online version report that costs approximately $30 per participant.