Hearing Between the Lines

(One-day Workshop)

YOU WILL LEARN TO:

• Identify your preferred listening style
• Understand your personal listening strengths and challenges
• Value the listening approaches of others
• Upgrade your listening skills in one-on-one or group situations
• Improve your relationships with colleagues, friends, customers/clients

COURSE OUTLINE

Barriers to Effective Listening

• Understanding what factors inhibit your ability to listen effectively
• Avoiding communications roadblocks
• Improving your ability to communicate in a professional and positive manner

Personal Listening Styles

• Discovering your own listening style
• Understanding the focus, motivation and listening approaches of others
• Appreciating the value of different listening approaches in various environments
• Developing effective listening strategies
• Creating a personal development plan to improve overall communications

Active Listening

• Getting the message right
• Tuning into nonverbal communications
• Learning paraphrasing and summarizing techniques
• Handling the stress of listening
• Communicating with the opposite gender

Situational Listening Techniques

• Retaining your focus in meetings
• Participating and taking notes in meetings
• Using listening to deal with a difficult person/customer
• Improving listening skills on the telephone

Seminar Tools:

Participants will use a provenInscape Publishing learning instrument, The Personal Listening Profile (cost of $18 per participant), to discover how they can become active, purposeful listeners in a wide variety of situations.

For information regarding this course, please contact:

Colin Watson
Relationship Manager
J Watson Associates Inc

Tel: 905 820-9909

E-mail: sales@jwatsonassociates.com