Effective Communication—Questioning Techniques

(Half-day Workshop) 

It is recommended that a full day workshop be chosen based on your needs.

Please select 2 half-day sessions to meet your objectives from:

Introduction & Basics
Constructive Feedback
Questioning Techniques
Empahetic Listening
Active listening
Managing Difficult Concersations

WHO SHOULD ATTEND?

People who ask questions of others.

YOU WILL LEARN TO:

• Identify the type of question you are being asked
• Identify the type of question you should be asking
• Save time by asking the right question
• Demonstrate effective questioning techniques

COURSE OUTLINE

Questioning Basics

• Benefits of asking questions
• Consequences of asking the wrong type of question
• Four types of questions
• Characteristics of types of questions
• Developing the appropriate type of question
• Guidelines for questioning
• Hazards of questions
  

METHODS TO BE USED

Program delivery will appeal to all adult learning styles to encourage active participation and learning. Learning Aid cards will be provided for reinforcement.

For information regarding this course, please contact:

Colin Watson
Relationship Manager
J Watson Associates Inc

Tel: 905 820-9909

E-mail: sales@jwatsonassociates.com