Effective Communication—Managing Difficult Conversations

(Half-day Workshop) 

It is recommended that a full-day workshop be chosen based on your needs.

Please select 2 half-day sessions to meet your objectives from:

Introduction & Basics
Constructive Feedback
Questioning Techniques
Empahetic Listening
Active listening
Managing Difficult Conversations

This practical, insightful half-day workshop provides and opportunity to understand ourselves and others in a way that will reduce barriers in the communication process. Participants will learn and demonstrate an effective strategy that delivers a message with vision, clarity and purpose.

WHO SHOULD ATTEND:

Staff that want to become more conscious at ways to communicate in situations that are difficult or challenging.

YOU WILL LEARN TO:

• Communicate with vision, clarity and purpose
• Appreciate your personality preferences and the dynamics they play when communicating with others
• Self-assessment of your communication patterns
• Use an effective five-step process for communication
• Deal with challenges and opportunities in difficult situations
  

COURS EOUTLINE:

Personality Preference

• Awareness of Jungian preferences
• Enhance your understanding of yourself
• Enhance your understanding others
• Learn how to adapt/flex to others and connect more effectively for improved relationships and results
• Appreciate the strengths and challenges of all personalities
  

The Communication Process

• Learn and demonstrate the 5 strategic steps of verbal communication
• Demonstrate the techniques of good oral communication
• Describe and demonstrate the importance of body language

Putting Communication Into Action

• Identify your strengths and areas to be developed
• Demonstrating confidence through, body language, tone of voice and eye contact
• Being prepared for challenges in the workplace
• Exhibiting behaviours to overcome barriers of communications
• Take responsibility for creating and contributing to the healthy environment in the workplace to increase productivity
  

METHODS TO BE USED

Program delivery will appeal to all adult learning styles to encourage active participation and learning. Small and large group discussions, case studies, videos and group demonstrations are some of the modes of delivery used. Learning aid cards will be provided for reinforcement.

For information regarding this course, please contact:

Colin Watson
Relationship Manager
J Watson Associates Inc

Tel: 905 820-9909

E-mail: sales@jwatsonassociates.com