Effective Communication—Introduction & Basics

(Half-day Workshop) 

It is recommended that a full day workshop be chosen based on your needs.

Please select 2 half-day sessions to meet your objectives from:

Introduction & Basics
Constructive Feedback
Questioning Techniques
Empahetic Listening
Active listening
Managing Difficult Concersations

WHO SHOULD ATTEND?

People who communicate with others.

YOU WILL LEARN TO:

• Identify the key elements in a communication model
• Identify your learning style
• Identify barriers to communication and methods used to overcome them

COURSE OUTLINE

Communication Process

• Self-assessment of communication patterns
• The communication model
• Learning style assessment

Methods of Communication

• Identify all methods of communication
• Be aware of communication barriers
• Personality type barriers
• Overcoming barriers

METHODS TO BE USED

Program delivery will appeal to all adult learning styles to encourage active participation and learning. Learning Aid cards will be provided for reinforcement.

For information regarding this course, please contact:

Colin Watson
Relationship Manager
J Watson Associates Inc

Tel: 905 820-9909

E-mail: sales@jwatsonassociates.com