Effective Communication—Empathetic Listening

(Half-day Workshop) 

It is recommended that a full day workshop be chosen based on your needs.

Please select 2 half-day sessions to meet your objectives from:

Introduction & Basics
Constructive Feedback
Questioning Techniques
Empahetic Listening
Active listening
Managing Difficult Concersations

WHO SHOULD ATTEND?

People who listen to others.

YOU WILL LEARN TO:

• Be more understanding of others
• Reflect the content of interpersonal messages
• Interpret the challenges of non-verbal communication and make them work effectively

COURSE OUTLINE

Your Listening Personality

• Distinguish between active and empathic listening
• Assess your listening personality
• Identify your challenges in listening
• What happens if the message senders knows you’re NOT listening

Steps to Improving your Listening Skills

• Stop, Look, Listen
• Responding with empathy
• Strategies for empathic listening
• Reflecting content by paraphrasing
• Reflecting feelings by paraphrasing

Empathic Listening

• Characteristics
• Exhibit listening behaviours
• Responding with empathy
• Non-verbal behaviours of an empathic listener
• Create an action plan

METHODS TO BE USED

Program delivery will appeal to all adult learning styles to encourage active participation and learning. Learning Aid cards will be provided for reinforcement.

For information regarding this course, please contact:

Colin Watson
Relationship Manager
J Watson Associates Inc

Tel: 905 820-9909

E-mail: sales@jwatsonassociates.com