Effective Communication—Constructive Feedback

(Half-day Workshop) 

It is recommended that a full day workshop be chosen based on your needs.

Please select 2 half-day sessions to meet your objectives from:

Introduction & Basics
Constructive Feedback
Questioning Techniques
Empahetic Listening
Active listening
Managing Difficult Conversations

WHO SHOULD ATTEND?

People who give and receive feedback.

YOU WILL LEARN TO:

• Give and receive constructive feedback
• Enhance personal/professional relationships
• Increase productivity through feedback

COURSE OUTLINE

Understanding Feedback

• Define constructive feedback
• Benefits of constructive feedback
• Why are people reluctance of giving feedback

Feedback Process

• Six strategic steps of giving constructive feedback
• Determine difference between behaviour and judgement
• Tips for giving feedback
• Tips for receiving feedback
• Success strategies

METHODS TO BE USED

Program delivery will appeal to all adult learning styles to encourage active participation and learning. Learning Aid cards will be provided for reinforcement.

For information regarding this course, please contact:

Colin Watson
Relationship Manager
J Watson Associates Inc

Tel: 905 820-9909

E-mail: sales@jwatsonassociates.com