Effective COMMUNICATION: UP, DOWN AND SIDEWAYS
(One-day
Workshop)
In today’s workplace,
people need to be able to work with others both within and
outside their own departments.
In addition, they have to be able to communicate to others
at all levels of the organization.
The best way for people to do this is to know how to maximize
their strengths and minimize their weaknesses in terms of
both their behaviours and their communication skills.
At this workshop, participants will learn about themselves
and about the needs of others so that they can establish
trusting relationships and encourage communication and partnership
between departments and within teams. Encouraging stakeholders
to work as team members is an important part of this workshop.
Each team has a life cycle, and members can do a lot to move
the team forward so silos are broken and collaboration can
take place. YOU
WILL LEARN TO:
- Identify
their own communication/behavioural styles
- Capitalize
on behavioural strengths to build trusting relationships
- Increase
understanding of different styles to encourage collaboration
- Anticipate
and minimize potential conflicts with others
- Build
and participate on teams
- Use
techniques to influence and negotiate effectively
COURSE OUTLINE:
Introduction
- Understand
how our behaviours affect our relationships at work
- Appreciate
the diversity of behavioural tendencies among individuals
Exploring Behaviour Basics
- Describe
the four communication styles
- Know
what motivates people so we can understand why people
behave the way they do
- Work
with The Platinum Rule to foster communication and collaboration
- Understand
other people’s communication styles to break
down silos
- Identify
appropriate individuals for cross functional situations
- Improve
communication with people at all levels of the organization
Understanding Team Dynamics
- Discover
the concepts of team development
- Understand
what causes a team to get in trouble
- Develop
techniques to develop and maintain trust
- Determine
the impact you have on the team dynamics
- Learn
tools to negotiate when you don’t have authority
Putting it all together
- Create
personal action plans to follow up on key behaviours
- Commit
to inviting all appropriate representatives to meetings
METHODOLOGY
This is a highly-interactive workshop using discussions
and role plays.
To identify behavioural styles, it uses the proven
DiSC© instrument
by Inscape Publishing at
a cost of $18 per participant.
Pre-Work: All participants will receive a short, pre-workshop
interview form to be completed by their co-workers and
brought to the session. This form will be used to generate
discussion
and to develop an action plan.
For
information regarding this course, please contact:
Colin
Watson
Relationship Manager
J Watson Associates Inc
Tel: 905
820-9909
E-mail:
sales@jwatsonassociates.com
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