E-Mail Writing: Techniques for Success

(One-day Workshop)

E-mail messages are now a dominant form of written communication, yet few people have ever received formal training in this media. This one-day workshop explores how people read e-mails and how you can increase your chances of getting quick action on your messages. We will also review techniques for handling your inbox.

WHO SHOULD ATTEND:

• Anyone who uses e-mail to communicate in the business world

YOU WILL LEARN TO:

• Master e-mail conventions, such as jargon and etiquette
• Project a professional image
• Build clear, concise messages
• Give visual variety to your e-mail through formatting and fonts
• Avoid the most common grammar and punctuation errors
• Save time by organizing your inbox effectively
• Write persusasive e-mails that encourage people to act quickly
  

COURSE OUTLINE

Introduction

• How today's business people read e-mail
• Why e-mail is the most difficult form of communication
• E-mail etiquette
• The legal ramifications of e-mail messages
• When to e-mail, fax, phone, meet or text message
  

E-Mail Writing Style

• 7 deadly sins to avoid in e-mail writing
• Emphasizing good news/de-emphasizing bad news
• Using active versus passive voice
• Understanding the three tones of business writing
  

Grammar

• Avoiding the three most common grammar errors
• Eliminating run-on and fragment sentences

The Organization of E-mails

• Elements of an e-mail message
• How to get your messages read
• Getting to the point quickly
• Writing powerful messages
• Structuring your message

Managing Your Time With Outlook

• Organizing your inbox
• Organizing filters, categories and folders
• Deciding when to visit your inbox
  

METHODS TO BE USED:

This workshop involves the participants in discussions and in written exercises to reinforce new thinking with regard to e-mails.

For information regarding this course, please contact:

Colin Watson
Relationship Manager
J Watson Associates Inc

Tel: 905 820-9909

E-mail: sales@jwatsonassociates.com