Communicating Effectively

(One-Day Workshop) 

Course Outline

• Recognize your strengths and weaknesses as a communicator
• Capitalize on your strengths and overcome shortcomings
• Develop appropriate body language for mirroring during a communication
• Create effective listening habits and behaviours
• Understand what steps in the way of effective communication
• Develop techniques to deal with confrontations and conflicts

An assessment instrument called DiSC^© and one called Personal Listening Profile^© are used in this workshop.  Both are the product of the Inscape Publishing Company.

DiSC^© identifies:

• Why we act the way we do

• How others see us

• What skills we need to develop to become more effective
  

Personal Listening Profile^© identifies:

• A preferred listening approach

• The motivation and behavioural indicators of the 5 listening approaches

• Strategies to create a personal development plan to improve overall communications

Seminar outline

Communication Impact

• Body language, what are you really saying?

• It is not what you say, but how you say it that makes the difference

• First impressions are made in seconds, how to make them powerful

• Following the Platinum Rule: do unto others as they would do unto themselves

Your behaviour styles

• The four behavioural styles and their impact on communication

• Developing communication techniques for each style

• The impact our style has on others and how to mirror their style

• Identify how your style can maintain effective teams

• Create methods to deal with other styles

Effective Listening techniques

• The barriers to effective listening

• How to listen when angry

• How to create an open environment

• How to probe to discover the real situation

Planning for the Future

• Preparing a communication network

• Determining the purpose of the communication results

• Create a personal criteria of  “must do”, “should do” and “like to do” to be the best communicator possible

This workshop is highly-interactive involving lecturettes, discussions, and two recognized Inscape Publishing learning tools, DiSC Personal Profile System and the Personal Listening Profile supplied at a cost of $36 per participant.

For information regarding this course, please contact:

Colin Watson
Relationship Manager
J Watson Associates Inc

Tel: 905 820-9909

E-mail: sales@jwatsonassociates.com