communicating Dynamically on Culturally-Diverse Teams

(One-day Workshop)

WHO SHOULD ATTEND:

• Anyone who interacts with other individuals from different cultures
• Individuals who need to get “buy-in” and “commitment” from other team members with culturally diverse backgrounds
• Anyone who wants to improve inter-cultural and intra-cultural communications with diverse internal and external customers
• Supervisors and managers who communicate with culturally diverse team members

YOU WILL LEARN:

• Define cultural diversity and identify acceptable guidelines for nondiscriminatory behaviour according to legislation
• Distinguish between “high context” and “low context” views of individuals and teams
• Identify and communicate better with others according to their “m” or “p” time tendencies
• Learn guidelines for nonverbal, paralingual, verbal, visual, and auditory communications with diverse cultures
• Learn 8 ways to be “culturally competent” in challenging situations
• Overcome language differences diplomatically with email and teleconferencing
• Learn 6 essential questions to ask to get “buy-in” and “commitment”
• Create an action plan for future development

COURSE OUTLINE:

What is “cultural diversity”?

• Legal definitions and guidelines
• The “Iceberg” of culture
• High and low context characteristics
• “M” and “P” time tendencies
• Knowledge self-assessment

Communicating More Effectively with High Context Cultures

• Collectivism vs. individualism
• “P” time boosters and reducers
• Collaborating vs. competing
• Written and oral communications guideline
• Conflict management and negotiating guidelines
• 3 ways to get “buy-in” and “commitment”
• Making time for rituals and trust in a fast-paced world
• 4 ways to be more culturally “competent” with high-context teams

Communicating More Effectively with Low Context Cultures

• Individualism vs. collectivism
• M time boosters and reducers
• Competing vs. collaborating
• Written and oral communications guidelines
• Conflict management and negotiating guidelines
• 3 ways to get “buy-in” and “commitment”
• Saving time and efficiency-boosters
• 4 ways to be more culturally “competent” with low-context teams

Making It Work: Dealing with Diverse Teams

• Dealing with high and low context individuals on the same team: 6 guidelines
• Balancing “m” and “p” time: 4 tips
• Minimizing conflict: 3 techniques
• Helping others negotiate: 3 tips
• Handling perception differences regarding gender roles, dress code, holidays, rituals, employee-boss relationships, and other intercultural practices
• Tools and resources

Your Personal Development Action Plan

• Cultural competence checklist
• M and P time template
• Action plan for implementation

For information regarding this course, please contact:

Colin Watson
Relationship Manager
J Watson Associates Inc

Tel: 905 820-9909

E-mail: sales@jwatsonassociates.com