Business Writing: Best Practices

(One-day Workshop)

WHO SHOULD ATTEND:

• Any office professional who communicates in writing either internally or externally
• Any support staff who produce work for managers

YOU WILL LEARN TO:

• Use a writing style that meets the needs of today's readers
• Write clearly and concisely
• Increase your professional image through crisper, clearer writing
• Produce professional letters and e-mails
• Avoid the most common grammar errors
• Appreciate how academic and business writing differs

COURSE OUTLINE

Looking at the Basics

• Determining what today’s readers want
• Working with the 7 rules for clarity and conciseness
• Emphasizing good news and minimizing the bad
• Increasing readability through layout

Keeping Up To Date with Grammar

• Reviewing punctuation
• Avoiding the three most common grammar errors that rob writing of its professionalism
• Projecting a Professional Image

Projecting a Professional Image

• Eliminating clichés
• Avoiding words that alienate the reader
• Using connecting words to increase understanding
• Delivering messages with the appropriate tone

Writing Letters & E-mails

• Knowing whether to phone, fax, send an e-mail or a letter
• Using the three basic formats for letters
• Writing effective opening and closing lines
• Organizing ideas in an effective manner
• Using the appropriate format for e-mails
• Increasing the response rate to your letters/e-mails

METHODS TO BE USED:

Participants will be actively involved in exercises and activities designed to develop and improve their business writing skills.

For information regarding this course, please contact:

Colin Watson
Relationship Manager
J Watson Associates Inc

Tel: 905 820-9909

E-mail: sales@jwatsonassociates.com